Terms and Conditions

Welcome to Bengal Vibes (referred to as “we”, “us”, or “Bengal Vibes”). Please read these Terms and Conditions carefully before using our website. By accessing or using our site, you agree to comply with these Terms and Conditions and our User Agreement. This agreement is effective when you use our site. If you do not agree to these terms, please do not access, register with, or use our site.

We reserve the right to change, modify, add, or remove portions of these Terms at any time without prior notice. Changes will be effective when posted on the site. Please check these Terms regularly for updates. Your continued use of the site after changes are posted constitutes your acceptance of those changes.

1. Introduction

The domain name www.bengalvibesbd.com (the “Website”) is owned by Bengal Vibes, a company incorporated under the laws of Bangladesh.

By accessing this site, you confirm your understanding of these Terms of Use. If you do not agree to these Terms, please do not use this website.

2. User Account, Password, and Security

Upon registration, you will receive a password and account designation. You are responsible for maintaining the confidentiality of your account and password, as well as all transactions made under your account. You agree to immediately notify us of any unauthorized use of your account or breach of security. We are not responsible for any loss or damage resulting from your failure to comply with these Terms.

3. Services

Bengal Vibes provides internet-based services through our website, including the sale of custom Panjabi merchandise. By placing an order, you agree to purchase the products, and we will ship them to you upon payment.

4. Privacy

By using our site, you consent to the collection and use of your data in accordance with our [Privacy Policy]. You acknowledge that you have read, understood, and accept the terms of our Privacy Policy.

5. Limited User

You agree not to reverse engineer, modify, copy, distribute, or create derivative works from the website’s content. Limited reproduction and copying are allowed only with our prior written permission. Unauthorized reproduction, commercial or non-commercial, is prohibited.

6. User Conduct and Rules

When using our website, you agree not to:

• Defame, harass, or violate the legal rights of others
• Upload, post, or distribute inappropriate content
• Upload viruses or corrupt files
• Violate applicable laws and regulations
• Exploit any terms and conditions for unethical purposes

7. Discount Policy

Only one discount method may be used at a time. If your cart contains items with free delivery, coupon discounts apply only to non-free delivery items. Payment gateway discounts will not apply if a coupon is used.

8. Product Description

We strive for accuracy, but Bengal Vibes does not guarantee that the product descriptions or other content on the website is accurate or error-free. If an item is not as described, your remedy is to return it under our return policy.

9. Links to Third Party Sites

Our website may contain links to other sites, which are not under our control. We are not responsible for their content or any transactions conducted on those sites.

10. Abusing Bengal Vibes

Users are responsible for any content uploaded to our website. If your content violates intellectual property rights, we will investigate and take appropriate action.

11. Order Acceptance and Pricing

We reserve the right to refuse or cancel any order for various reasons. If an item is mispriced or cannot be processed, we may contact you for instructions or cancel the order. Prices on our site are subject to change without notice.

12. Trademarks and Copyrights

All intellectual property rights on this website are owned by Bengal Vibes. Unauthorized use or reproduction of any content from this site is prohibited unless you have written permission.

13. Return & Replacement Policy

At Bengal Vibes, we are committed to ensuring that our customers are happy with their purchases. While it is rare for customers not to receive their products in good condition, we understand that sometimes situations may not go as expected. We value the trust you place in us, and to further strengthen this bond, we offer you the option to return products that are damaged or incorrectly designed.

If for any reason you are unsatisfied with your order, you can return it as long as it meets the following criteria:

• The return request is made within 07 days from the delivery date.
• The items must be unused, in their original condition, with all original tags and packaging intact. The product should not be broken, damaged, or tampered with.
• If the item was delivered with a free promotional item, the promotional item must also be returned.
• Refunds or replacements are subject to inspection by the Bengal Vibes team.
• Replacement is subject to availability of stock. If the product is out of stock, you will receive a full refund, no questions asked.
• Please note that Cash on Delivery (COD) convenience charges and shipping charges are non-refundable.

Reasons for Returns & Replacements

We want you to love what you receive. If something isn’t right, we’ve got you covered. You are eligible for a return or refund if:

• Your item arrives damaged, defective, or not as described.
• The size doesn’t match your order. (Applicable only if the delivered item does not match the size mentioned on the invoice. If the invoice size and delivered size match, refunds will not be applicable.)
• Color mismatch: If the received product’s color differs significantly from what was ordered.
• Printing errors (for clothing): Includes incorrect front/back design, wrong design, or improper placement of the design.
• You receive the wrong product.

How to Return:

1. Call our hotline at 09611-678378, email us at [email protected], or message us on our Facebook page within 07 days after receiving your order.
2. Once we receive your return, we will perform a quality check of the product. If the reason for the return is valid, we will replace the product with a new one or proceed with a refund.

14. Refund Policy

The refund will be processed after evaluating your return.

• Replacement is subject to stock availability. If the product is out of stock, a full refund will be issued, no questions asked.
• Cash on Delivery (COD) orders do not have a refund because no payment has been made.
• For payments made using Credit Card, Debit Card, Mobile Banking, or Bank Transfer, the refund will be credited to the respective payment method.
• If an online payment is mistakenly made twice due to a technical error, the duplicate payment will be refunded.
• Refunds will be processed within 7-10 working days. If you don’t receive your refund within this time, please contact us at [email protected], and we will investigate the matter.

15. Governing Law

These Terms and Conditions are governed by the laws of Bangladesh. Any disputes shall be subject to the exclusive jurisdiction of the courts in Dhaka.

16. Legal Disputes

We encourage you to contact us directly for resolving any disputes. We may consider alternative dispute resolution methods like arbitration if necessary.

17. Fraud Protection Policy

We monitor transactions for suspicious activity. In case of fraud suspicion, Bengal Vibes reserves the right to cancel orders and request identity verification from the customer.

18. Termination

We reserve the right to suspend or terminate your use of the site if you violate these Terms and Conditions.

19. Indemnification

You agree to indemnify and hold harmless Bengal Vibes from any damages, liabilities, claims, or losses arising from your violation of these Terms.

20. Disclaimer of Warranties/Limitation of Liability

Bengal Vibes is not responsible for any indirect, punitive, or consequential damages arising from your use of the site or services.

21. Payment & Shipping

We offer multiple payment methods including COD, credit/debit cards, and mobile banking. Shipping schedules are estimates and we are not liable for delays caused by unforeseen circumstances.

22. Risk of Loss

The risk of loss passes to you upon delivery. In case of damages after delivery, the risk falls on the customer.